American Cloud Soft's School Help Desk / Service Desk Management Software
American Cloud Soft’s School Service Desk is an efficient School Service Management Software for providing any kind of service support in schools. From a simple portal, along with email and mobile apps, we can consolidate the information and ensure to streamline your entire help desk process, from support business requests to resolution, through automated workflows, IT and Non-IT asset tracking and detailed reporting.
American Cloud Soft SMART support ticket system helps in communication and support challenges in schools, colleges or universities by letting school admins manage all student, parent and staff queries, complaints, and suggestions via case tickets.
Some of the key features of our software, based on industry best practices of Service Management:
Offered on-Cloud and on-premise software models
Automatically routes and assigns incidents to appropriate teacher or school admin officers
Enables requesters to submit requests online via request submission portal or mobile applications and receive email or SMS updates on status of requests
Tracks detailed all school asset information, including history, configuration,and related incidents or service requests